Heymely FAQ Center


Have a query? Please check this question and answers

Our products are of high quality and passed strict quality inspection. We mainly using 925 sterling silver material, cooper and stainless steel are also available. Please contact us to get catalog with different material.

Since we are wholesale supplier, normally we use the very simple OPP bag, bubble bag and paper box to pack the goods, if you have the sepecial requirement, it’s welcome to custom the box.

The currencies that we can accept is USD, and accept the following forms of secure payment:

(1) PayPal 

(2) Western Union

(3) Bank Transfer 


Making an online order from heymely.com is very simple and easy!

First, viewing items, select the size, color and quantity, click ‘Add to Cart’.

Once you have your desired items in your Cart, click “cart” and ‘CHECKOUT’.

Next, you will be directed to complete the shipping address, shipping method and payment method.

After confirming all infomation then you can finish the payment.

Then a confirmation email will be sent to your registered email address containing the contents of your order!

As we are wholesaler, all the items are with wholesale price, so our MOQ started with 2pcs/design, some special items will require for 3pcs/design.

As we have thousands of items with different catogory and different material, so we don’t put all the items on the website.

We have our own products catalog with different category, catalog can be sent if needed. please contact us to get catalog you need for more items.

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It could be shipped by sea,by air or by express(UPS,DHL,TNT,FEDEX and ect). Please confirm with us before placing orders.

The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our clients save a lot. For more shipping information, please contact us for more details.

We will ship your ordered items in 2-5business days after receiving your full payment. When your items are shipped, we will send the information to you.

You can always check the status of your order our tracking website. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-5 business days. If you order many items, the processing time depends on the item that needs time most. 

  1. Contact the seller to consult the detail info you need.
  2. Provide design drawing to the us.
  3. Detail confirmed and make Order.
  4. Pre-payment for the modeling and molding.
  5. Start producting.
  6. Finish the final payment.
  7. Packing & shipping.

for more details please visit our customized page

Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

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heymely jewelry wholesale supplier

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